Playback Issues - Audio/Video & Power

[Willy6121]

I am currently having this problem and would like some help.  [personal information removed] I am not sure I am even at the right place sending mail but would like this issue resolved.  I am getting audio but no video.  This issue seems to be across my book.  

Passionflix, Netflix, and other stream sites. 

#Roku3

[RokuDanny-R · Accepted solution]

@Willy6121 

Thanks for the note.

We would recommend checking out the troubleshooting steps provided by our Support team here: What should I do if I see a “HDCP Error Detected” message or a purple screen?

Please keep us posted.

Thanks,
Danny

[ozarkms22]

I followed the instructions by unplugging my Roku devise and other suggested plug, waited, then replugged. Still get purple screen saying unauthorised content

[ozarkms22]

I have followed the instructions for HDCP unauthorised problems, but still have the same message and purple screen.  

[ozarkms22]

I followed all of the instructions unplugging and plugging in and now I don't get to Roku at all. My tv says "No signal"