Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Willy6121
Level 7

Roku_Ads showing "HDCP unauthorised" purple screen

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I am currently having this problem and would like some help.  [personal information removed] I am not sure I am even at the right place sending mail but would like this issue resolved.  I am getting audio but no video.  This issue seems to be across my book.  

Passionflix, Netflix, and other stream sites. 

#Roku3

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku_Ads showing "HDCP unauthorised" purple screen

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@Willy6121 

Thanks for the note.

We would recommend checking out the troubleshooting steps provided by our Support team here: What should I do if I see a “HDCP Error Detected” message or a purple screen?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku_Ads showing "HDCP unauthorised" purple screen

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@Willy6121 

Thanks for the note.

We would recommend checking out the troubleshooting steps provided by our Support team here: What should I do if I see a “HDCP Error Detected” message or a purple screen?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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