Playback Issues - Audio/Video & Power

[Willy6121]

I am currently having this problem and would like some help.  [personal information removed] I am not sure I am even at the right place sending mail but would like this issue resolved.  I am getting audio but no video.  This issue seems to be across my book.  

Passionflix, Netflix, and other stream sites. 

#Roku3

[RokuDanny-R · Accepted solution]

@Willy6121 

Thanks for the note.

We would recommend checking out the troubleshooting steps provided by our Support team here: What should I do if I see a “HDCP Error Detected” message or a purple screen?

Please keep us posted.

Thanks,
Danny