Playback Issues - Audio/Video & Power

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DivineWill
Level 7

Roku 4400 home screen doesnt load just the animated ROKU LOGO repeating

I was watching a show streaming on amazon, when my 4400 rebooted.  However it will not continue past the animated ROKU logo and continue on to load my home page.  Has worked flawlessly up until now.

I unplugged and restarted all relevant devices with same result, only shows the logo screen.

Anyone have the solution to completing my connection to my home screen?

Thanks for your help.

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2 REPLIES 2\
makaiguy
Community Streaming Expert

Re: Roku 4400 home screen doesnt load just the animated ROKU LOGO repeating

Does the screen just go blank, does it stay on the animated Roku letters start up screen, or something else?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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AvsGunnar
Community Streaming Expert

Re: Roku 4400 home screen doesnt load just the animated ROKU LOGO repeating

Sounds simplistic, but users have reported it just resolves itself sometimes.  Leave it unplugged for some time. (some people 10min, others overnight)   See if that helps.  Seems to fix more than a few problems people have with their devices. Otherwise, the dreaded factory reset.  

@makaiguy reported in another post that a corrupted SD card could also cause this. Fix for some was to remove the card and then attempt to boot as normal.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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