Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Roku 4210x no sound

We lost cc and now we restored that but now we have no sound when streaming any channel through ROKU.  

AUDIO plays fine watching other TV.  So we assume it's a roku issue. 

We turned everything off and on several times .  Have gone to settings and tried stereo and auto stereo both.  We have no external soundbars.... just the tv.

What do we try?


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1 REPLY 1\
Community Streaming Expert

Re: Roku 4210x no sound

Have you tried restarting the device?
Settings > System > System restart
(Or for Roku TV: Settings > System > Power > System restart)

These things are just little special purpose computers. Like their big brothers sometimes you just need to clear things out by restarting them.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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