Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Dougry
Level 7

Roku 3800x will not detect UHD 4K

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My 3800x streaming stick will not detect anything above a 1080p when I do auto detect. I plugged my fire TV stick into the same HDMI port and it plays 4K just fine. why won't the 3800x detect the 4K resolution on my TV? And before you ask, yes it is a 4K TV and like I said the Amazon fire TV stick plays 4K just fine on the same TV. it's not the TV it's the Roku stick and I cannot make it detect anything above a 1080p.
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RokuTannerD
Level 19

Re: Roku 3800x will not detect UHD 4K

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@Dougry  Thanks for the note here. The Roku Streaming Stick (model 3800) is not a 4K capable device. 

If you're looking for a 4K capable Roku player, check out the Roku Premiere, the Roku Streaming Stick+, or the Roku Ultra: https://www.roku.com/products/players

 

Thanks,

Tanner

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RokuTannerD
Level 19

Re: Roku 3800x will not detect UHD 4K

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@Dougry  Thanks for the note here. The Roku Streaming Stick (model 3800) is not a 4K capable device. 

If you're looking for a 4K capable Roku player, check out the Roku Premiere, the Roku Streaming Stick+, or the Roku Ultra: https://www.roku.com/products/players

 

Thanks,

Tanner

View solution in original post

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