Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Roku 3 timing out - going to home screen.

My #Roku3 keeps timing out and returning to the home screen. This happens while watching FUBO, Britbox, Roku Channel and others. I can watch say 5 minutes and it times out and returns to home screen. Oddly, does not happen w/ Netflix

Tried to restart, etc., the broadband timer is turned OFF and it still happens.

Noticed that there was a system update 9.3 on 4/7/2020 - COINCIDENCE?

This is very annoying. Please help!

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3 Replies
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Roku Employee
Roku Employee

Re: Roku 3 timing out - going to home screen.

@Plaidski 

Thanks for the note.

We are currently looking into this issue and will keep you posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Roku 3 timing out - going to home screen.

Well... after waiting days for Roku to come up with an answer... I by chance swapped my HDMI cable for a high speed HDMI cable w/ ferrite cores and the problem is gone.

 

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Level 7

Re: Roku 3 timing out - going to home screen.

Hello:

Today my Roku was timing out and returning to the home screen after 3 minutes of playing a movie, a TV series, or a TV show. It happens in Xfinity streaming and in TNT streaming. I will look at my HDMI cable and see if that makes a difference, otherwise I will need help.

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