Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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breezin78
Level 7

Roku 3 frozen and unresponsive to remote or phone remote app

Hi,

My Roku 3 unit is unresponsive to the remote or my phone remote app.

The little white indicator light on the front is solid/not flashing.

I can see the Roku home page but cannot navigate it.

The remote tries to pair with the unit but does not seem able to, keeps flashing the little green light.

I've tried the following with no luck:

1) replacing batteries in remote
2) Rebooting the unit via the power cord
3) Resetting the unit (via the button the back of the unit) and reactivating 

Thanks for your help!


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2 Replies
stanleyjam64
Level 7

Re: Roku 3 frozen and unresponsive to remote or phone remote app

Anyone ever help you?  Mine stopped responding to the remote and the white light blinks twice.  It does not respond to the remote.  The remote will not pair either.  

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breezin78
Level 7

Re: Roku 3 frozen and unresponsive to remote or phone remote app

No, no one ever did... I guess they're too busy selling units to care?

What worked for me was changing wifi connections. If you have a 2.4 GHZ wifi connection and a 5 GHZ, try switching from one to the other. 

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