Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
soyyo
Level 8

Roku 3 Freezes on commercials when using YouTube app.

Roku 3 started freezing when using the YouTube app. This has only happen in the last week 15-21 Nov 2019, never had this issue before. It freeze when I choose a video to play and the ad starts, it happens if I press skip ad or when the ad finishes, it never go to the video. It is stuck between the Ad and video. I tried disconnecting the device from electric power, updated the device, rebooting and resetting. This only happens with YouTube app.

0 Kudos