Playback Issues - Audio/Video & Power

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slam
Level 7

Roku 3 (2015), developed Vertical Lines on output after 2mth

I bought a roku 3 (2015) model 2 months ago. Been running well and very happy with it.

Until last night, I turned it on, I noticed all these vertical lines.

These vertical lines appear when:

- The Roku 3 unit boots ups (Roku 3 Logo Screen)
- The Roku 3 Menu pages (Where you select an application)
- When in an Channel like Plex (Where you select your shows / movies)
- When you play a movie or show the lines persist (The movie plays fine, is in sync and audio is in sync. It plays until the end no problems).

The lines are black, purple and blends in depending on the colour of the pixels around it. When a human face is shown (nude colour) there are no lines.

This makes it very annoying and I believe the unit has developed an output video fault.

My setup, ethernet wired using HDMI cable.

Troubleshooting to isolate the issue:
- Tried normal TV channels no problem with same TV (So TV ruled out)
- Tried WD Live HD with same HDMI cable (No problems, so HDMI cable ruled out)
- Tried Roku 3 on different TV (Same problem)

- Running on latest firmware (did an update), same problem
- Did a factory reset, same problem (issue starts when roku 3 logo is loading).

I have uploaded the photos taken on the TV screen relating to the issue.

Link: http://imgur.com/a/sDYxW

Any help will be appreciated, I guess the unit will need to be sent back to the purchaser?

Thanks,

Slam
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8 Replies
knuckle
Level 7

Re: Roku 3 (2015), developed Vertical Lines on output after

well you have certainly covered the bases testing wise ... if you lightly jiggle the HDMI cable do the lines come and go?
ROKU 3 4114AT076252
ROKU 2 LT 16A182002191
ROKU 2 LT #2 16A19K025194
ROKU HD 18D2CP067635
Roku TV 2N002P050587 2WE012050587
ROKU HDMI STICK 5S35CF000124
Roku Express + YU000X236772
all running wireless on a Technicolor C2000T
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slam
Level 7

Re: Roku 3 (2015), developed Vertical Lines on output after

No luck with jiggingly the cable and also trying a new HDMI cable.

Looks like really a hardware or software fault with the unit (Most likely hardware, as I have the latest update from Roku).

How does one initiate a warranty return to Roku for assessment?

Thanks,

Slam
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knuckle
Level 7

Re: Roku 3 (2015), developed Vertical Lines on output after

yeah,I thought the ground on the HDMI socket may be faulty -- oh well Smiley Sad
ROKU 3 4114AT076252
ROKU 2 LT 16A182002191
ROKU 2 LT #2 16A19K025194
ROKU HD 18D2CP067635
Roku TV 2N002P050587 2WE012050587
ROKU HDMI STICK 5S35CF000124
Roku Express + YU000X236772
all running wireless on a Technicolor C2000T
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knuckle
Level 7

Re: Roku 3 (2015), developed Vertical Lines on output after

did you buy direct from Roku ?
ROKU 3 4114AT076252
ROKU 2 LT 16A182002191
ROKU 2 LT #2 16A19K025194
ROKU HD 18D2CP067635
Roku TV 2N002P050587 2WE012050587
ROKU HDMI STICK 5S35CF000124
Roku Express + YU000X236772
all running wireless on a Technicolor C2000T
0 Kudos
slam
Level 7

Re: Roku 3 (2015), developed Vertical Lines on output after

Unfortunately unit wasn't bought from Roku.

I'll try a few more HDMI cables for now and another TV. Worse case I may have to buy another roku.

Seems this issue isn't widespread, which more likely a one off hardware fault on this unit.
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knuckle
Level 7

Re: Roku 3 (2015), developed Vertical Lines on output after

if you have the box and the receipt most stores will let you exchange .... not a wal-mart fan here but they are good about that kind of thing
ROKU 3 4114AT076252
ROKU 2 LT 16A182002191
ROKU 2 LT #2 16A19K025194
ROKU HD 18D2CP067635
Roku TV 2N002P050587 2WE012050587
ROKU HDMI STICK 5S35CF000124
Roku Express + YU000X236772
all running wireless on a Technicolor C2000T
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slam
Level 7

Re: Roku 3 (2015), developed Vertical Lines on output after

Did some more testing.

Issue went away when the unit was cold. Tried another TV discovered it was working fine again. So I moved it back up to the original TV all good. Left it there.

Come back later at night, the unit developed the problem again.

So this leads me to believe the unit is overheating.
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mcowan24
Level 7

Re: Roku 3 (2015), developed Vertical Lines on output after 2mth

I had blue vertical lines show up when connecting my Laptop to the monitor. It was a problem with my HDMI cable connection. I was lucky and just plugged it back in and the problem was resolved. 
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