Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Willste
Level 8

Roku 2020 Ultra Audio skipping constantly in YouTube and Spotify

Picked up a Roku 2020 and it arrived yesterday. Seems to work perfectly except for a persistent audio problem in YoutTube and Spotify. It seems fine in other major streaming apps.

The audio constantly skips about every second there is muted audio.

I have it hooked up to an LG55CX and am using the TV's speakers. I tried tweaking all of my TV's audio settings and nothing made a difference.

On the Roku side I hit *, and turned the audio option there to off and it made no difference.

I did notice if you switch to wireless audio through Roku App on my smart phone audio is totally fine. 

So it is almost certainly an issue that is isolated to audio coming through TV. I need to try it on a tv that doesn't support Dolby atmos to see if it is a weird issue with that in these apps. Netflix engages dolby atmos just fine. But I also see the icon flash for that in Spotify and Youtube before the issue occurs. I think I actually noticed audio skip once while watching Disney plus and when it happened dobly atmos icon flashed in the top right corner. Makes me wonder if in youtube and spotify there isn't some bug causing Dobly Atmos to engage and disengage over and over again causing audio loss.

All of this seems to work fine on my older Roku Streaming Stick+ which supports HDR and I believe dolby atmos.