Playback Issues - Audio/Video & Power

[jsmiddleton4]

My guess is MOST of us are still on the FW that doesn’t fix it since ROKU is not pushing it out that quickly or making it available for manual download.

[RokuShawnS]

"jsmiddleton4" wrote:
My guess is MOST of us are still on the FW that doesn’t fix it since ROKU is not pushing it out that quickly or making it available for manual download.

The fix should be available for everyone to manually update, except for possibly RokuTVs.  If you're not receiving it, then I need a model number and build number so I can investigate.

[jsmiddleton4]

Has not been available and been checking since the first day the fix was announced.  Which is exactly what others have reported.  How this is a surprise is a little puzzling.


Just checked fixed FW version not available, says I have the latest.  The latest is the broken first Version 8.

Build number 8 4108 and model is 4640X.

Which is again not news.  Check away but dots are not connecting again.  One step forward three back and the ROKU shuffle.

[rockou]

I am not having this issue but I also have not seen any update. I'm on version 8 4108

[jsmiddleton4]

Manual update to 8.0.1 4018-29.

Did not fix the problem with holding 2160 30hz, As soon as my display passes the test on the ROKU, the ROKU says its at 2160 30 hz, it immediately drops back to 1080P.  

Does not hold 2160.

Same as before when playing back UHD movies from VUDU that USED to display in 2160 while the ROKU says its UHD in the VUDU app it is 1080P at my display.

IF  v8.0.1 build 4018-29 is the fix, it does not fix it.  V 7..... worked perfectly in this regard.  ROKU broke it and its still not fixed AND you only have to look at V 7 to see the working code.

[Redlancer]

just tried the update to v8 build 4128-28 via the normal update check screen and still has the 1080/720 bug.

Resolution resets to 1080 after restart and still have to do the blind menu up/up/down/down/L/R/L/R/B/A/Start trick to get the res back to 720.

model:  3710X - Roku Express+
S/N: YU00C7163097
V. 8.0.0 | build 4128-28

worked perfectly fine with whatever the last 7.x version of the driver was. Would be nice to be able to switch back to that until the current version works the bugs out, not sure why that's not an option. Forced upgrade with no downgrade option seems like a bad idea... :\

[RokuShawnS]

"Redlancer" wrote:
just tried the update to v8 build 4128-28 via the normal update check screen and still has the 1080/720 bug.

Resolution resets to 1080 after restart and still have to do the blind menu up/up/down/down/L/R/L/R/B/A/Start trick to get the res back to 720.

model:  3710X - Roku Express+
S/N: YU00C7163097
V. 8.0.0 | build 4128-28

worked perfectly fine with whatever the last 7.x version of the driver was. Would be nice to be able to switch back to that until the current version works the bugs out, not sure why that's not an option. Forced upgrade with no downgrade option seems like a bad idea... :\

Thanks for the info, Redlancer.  I've added your information to our bug report.

[jsmiddleton4]

Too bad we can’t go back and stay at a previously working V7.

[Footwedge]

Roku Shawn wrote:
The fix should be available for everyone to manually update, except for possibly RokuTVs.  If you're not receiving it, then I need a model number and build number so I can investigate.

Per request for those having 1080-720 issue:
Model 4620 Roku Premier
Serial # YT00GK740896    
As of 11/21/17:
Software version:8.0.0 build 4108-29

[RetiredGuy]

I was able to update the OS for my Express to the new build version that has solved my 720p - 1080p issue. Thanks to Roku Customer Service and to the troubleshooting technicians for the solution. Also, thanks for your persistence in the face of a bunch of frustrated clients. My wife really likes the Thanksgiving display. Take care.