Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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jsmiddleton4
Level 7

Re: Roku 1080-720 Issue - Still

My guess is MOST of us are still on the FW that doesn’t fix it since ROKU is not pushing it out that quickly or making it available for manual download.
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RokuShawnS
Level 10

Re: Roku 1080-720 Issue - Still

"jsmiddleton4" wrote:
My guess is MOST of us are still on the FW that doesn’t fix it since ROKU is not pushing it out that quickly or making it available for manual download.

The fix should be available for everyone to manually update, except for possibly RokuTVs.  If you're not receiving it, then I need a model number and build number so I can investigate.
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
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jsmiddleton4
Level 7

Re: Roku 1080-720 Issue - Still

Has not been available and been checking since the first day the fix was announced.  Which is exactly what others have reported.  How this is a surprise is a little puzzling.


Just checked fixed FW version not available, says I have the latest.  The latest is the broken first Version 8.

Build number 8 4108 and model is 4640X.

Which is again not news.  Check away but dots are not connecting again.  One step forward three back and the ROKU shuffle.
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rockou
Level 9

Re: Roku 1080-720 Issue - Still

I am not having this issue but I also have not seen any update. I'm on version 8 4108
4K HDR TV: Samsung UN60KS8000
4K HDR Receiver: Yamaha RX-V381
4K HDR blu ray: Samsung UBD-K8500
4K HDR streamer: Roku Ultra 4640 (2016 model)
4K HDR Gaming: Xbox One X
4K HDR DVR: Directv Genie HS17-500 w/ C61K mini client
Cables: Amazon Basics 18Gbps HDMI
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jsmiddleton4
Level 7

Re: Roku 1080-720 Issue - Still

Manual update to 8.0.1 4018-29.

Did not fix the problem with holding 2160 30hz, As soon as my display passes the test on the ROKU, the ROKU says its at 2160 30 hz, it immediately drops back to 1080P.  

Does not hold 2160.

Same as before when playing back UHD movies from VUDU that USED to display in 2160 while the ROKU says its UHD in the VUDU app it is 1080P at my display.

IF  v8.0.1 build 4018-29 is the fix, it does not fix it.  V 7..... worked perfectly in this regard.  ROKU broke it and its still not fixed AND you only have to look at V 7 to see the working code.
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Redlancer
Level 7

Re: Roku 1080-720 Issue - Still

just tried the update to v8 build 4128-28 via the normal update check screen and still has the 1080/720 bug.

Resolution resets to 1080 after restart and still have to do the blind menu up/up/down/down/L/R/L/R/B/A/Start trick to get the res back to 720.

model:  3710X - Roku Express+
S/N: YU00C7163097
V. 8.0.0 | build 4128-28

worked perfectly fine with whatever the last 7.x version of the driver was. Would be nice to be able to switch back to that until the current version works the bugs out, not sure why that's not an option. Forced upgrade with no downgrade option seems like a bad idea... :\
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RokuShawnS
Level 10

Re: Roku 1080-720 Issue - Still

"Redlancer" wrote:
just tried the update to v8 build 4128-28 via the normal update check screen and still has the 1080/720 bug.

Resolution resets to 1080 after restart and still have to do the blind menu up/up/down/down/L/R/L/R/B/A/Start trick to get the res back to 720.

model:  3710X - Roku Express+
S/N: YU00C7163097
V. 8.0.0 | build 4128-28

worked perfectly fine with whatever the last 7.x version of the driver was. Would be nice to be able to switch back to that until the current version works the bugs out, not sure why that's not an option. Forced upgrade with no downgrade option seems like a bad idea... :\

Thanks for the info, Redlancer.  I've added your information to our bug report.
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
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jsmiddleton4
Level 7

Re: Roku 1080-720 Issue - Still

Too bad we can’t go back and stay at a previously working V7.
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Footwedge
Level 7

Re: Roku 1080-720 Issue - Still

Roku Shawn wrote:
The fix should be available for everyone to manually update, except for possibly RokuTVs.  If you're not receiving it, then I need a model number and build number so I can investigate.

Per request for those having 1080-720 issue:
Model 4620 Roku Premier
Serial # YT00GK740896    
As of 11/21/17:
Software version:8.0.0 build 4108-29
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RetiredGuy
Level 7

Re: Roku 1080-720 Issue - Still

I was able to update the OS for my Express to the new build version that has solved my 720p - 1080p issue. Thanks to Roku Customer Service and to the troubleshooting technicians for the solution. Also, thanks for your persistence in the face of a bunch of frustrated clients. My wife really likes the Thanksgiving display. Take care.
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