Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Roko ultra returns

I am fuming this is my second Roku that I have purchased. The first one from Amazon and it turned out it was outdated and did not work, I contacted Roku when they used to pick up the phone and they told me to purchase Roku Ultra which I did and this one worked for only a month then I heard a loud pop in my ear and it no longer worked. Now due to "Covid-19" no one is picking up the phone to handle a return or exchange.

What should I do to return and replace this item!!???

It is the Roku Ultra  Sku #4670R

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