Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Roke not connecting to remote or network

My Roku is 6 months old and it would lose network periodically.



this time it just refused to connect. Unplugged multiple times and restarted multiple times.


it is a roku ultra 4K bought a miserable 4 months ago. 

now I reset it by holding the reset and the remote won’t pair. Looks like I got a dud.

roku tech support please advice

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