Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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carondesign
Level 8

Resolved: Channel launch issue - "Can't run channel posted by Roku employee Danny

To Danny, you wrote its been resolved and closed the thread and thats simply not true. I have been doing back and forth with Roku for 5 days now making all their requests they email me that are supposed to fix it and it still does not load the movies and play them on ROKU and Walter Presents. All my other channels work. Its a Roku issue only. I have done everything suggested and still no fix. How long is this going to last for?

3 REPLIES 3\
reesa818
Level 7

Re: Resolved: Channel launch issue - "Can't run channel posted by Roku employee Danny

Same here!!!! I STLL cannot get on YouTube!!  Tells me it “cannot run because there is not enough space” but I can get other channels. This has been going on for days now. PLEASE FIX THIS!!!

theresa 

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carondesign
Level 8

Re: Resolved: Channel launch issue - "Can't run channel posted by Roku employee Danny

keep getting told to restart channel, do system updates, unplug etc etc. I guess ROKU DOES NOT KNOW HOW TO FIX THEIR PROBLEMS!

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RokuKariza-D
Roku Employee
Roku Employee

Re: Resolved: Channel launch issue - "Can't run channel posted by Roku employee Danny

Hey @carondesign @reesa818

Please accept our apologies for the inconvenience this has caused.

We are aware that the issue isn't resolved for some of our customers and our team is continually investigating the issue. We'll post updates on our main thread, therefore, if you need to add more information or wish to discuss the problem with other users, we suggest posting it to that thread. 

For now, we'll go ahead and close out this thread. 

Thank you for your patience and understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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