Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
I am having the same problem on one TV. After about a day, the Roku device resets back to the setup screen automatcally. I tried the Roku streaming stick, Premiere and Ultra on Viewsonic model N3752W LCD tv. This problem occurs only on this TV and seems to be some kind of compatibility issue. The device is plug into the wall and not the usb service port. I have tried changing out HDMI cables. We do not have any issues with other devices such as Directv or Xfinity Flex.
Was there anything about fixing this? I I'm setting up a system with a matrix and a Roku. The Roku continues to reset itself. If I plug the Roku directly into a TV, the Roku has no problem. There must be something to do with HDCP?
Can you please provide us with more specific information about the issue you are experiencing? Could you please provide us with the serial number of your Roku device? As well as how you connect the Roku device through your TV?
With more information, we will be able to assist you further.
It only resets if the power on your Roku device is connected directly to the USB port on your television. My Roku Express+ 3910 does not have this issue at all, because it’s connected through a power strip. ~ Jordan
I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan
I'd be happy to take a closer look to see how we can help get you up and running.
A few questions here to better understand what you're experiencing: 1. Are you using a Roku TV or a Roku device? 2. Does the issue only occur on a specific channel or all channels on your Roku device? 3. When did this issue first start occurring? 4. What troubleshooting steps have you taken so far to try to resolve the issue? 5. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?
With more information, we will be able to assist you further.
