Solving playback issues

[Lashybear]

Hello I have the roku express and I have noticed it keeps resetting itself. This seems to be happening  now after the last update.

[Tivoburkee]

How are you powering it, through tv usb port or plugged into a wall outlet? The tv usb port will shut of power as though you unplugged it completely from the power. So when powered back up it has reboot each time. That wouldn't happen if plugged directly to the wall.

[Lashybear]

Its plugged into the wall outlet

[RokuTannerD]

@Lashybear Thanks for the note. When you say resetting, what exactly is occurring? Are you having to go through the initial setup process repeatedly, and link your device to your Roku account? 

Please send me a private message with your Roku account email address and the serial number of your device from Settings>System>About. I'll help take a closer look and see what other suggestions we can offer. 

Thanks,

Tanner

[Larascott72]

@RokuTannerD 

I am having the same issue. I have a Roku streaming stick +. I set it up along with all my channels. Shut the tv off and the next day when it was turned on it prompted to go through the setup process again. It is plugged into the HDMI port on tv and a power strip. I have 2 other Rokus and they work fine. 

[Balut]

Same here I have streaming stick +. It’s plug at the USB PORT. 

[dlsmith38495]

Same problem just occurred for me with my Roku 4K stick. I had added YouTube TV and several free channels with partially watched shows, and we used it for several months. Several days ago the Roku home screen came up with the factory default display. Do I have to reload YouTube TV again? What is going on? No problem on my family room TV.

[RokuDanny-R]

@dlsmith38495 

Thanks for the information.

How are you powering the device? Is the device plugged into the TV USB port or is it plugged into the wall with the provided cables and adapter?

Please keep us posted and we can see what other troubleshooting steps we can provide.

Thanks,
Danny

[ozone1]

am having the same issue.

Roku logo screen appears for approximately 5 seconds disappears reappears disappears etc etc

have a 2XS  

[RokuDanny-R]

@ozone1 

Thanks for the note.

Please be aware the Roku 2XS is a much older device.

However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. 

Thanks,
Danny