Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Reset button not working.

I have a Roku ultra. One have used it a few times.   Indicator light comes on but nothing happens on the tv.  Yes the right input is selected and the remote has batteries.  I can’t even do a factory reset.  I hold the button down and nothing happens.  Tried several times after unplugging    Supposed to take 10 seconds.   I have held it over 90 seconds.  Nothing works.  Should I have stuck with apple?

0 Kudos
1 REPLY 1\
Level 20

Re: Reset button not working.

Have you tried a different HDMI cable or different TV (brand/model unknown for current TV)?

Otherwise, I suggest return/refund/exchange.

0 Kudos