Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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IMDJL
Level 8

Remote works, but no volume level display on TV

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I upgraded my Roku from the streaming stick+ to the Ultra 2018, connected to a Sony TV which is connected to a Sonos sound bar through ARC HDMI input (same connection as I had before upgrading to Ultra).

This TV has onscreen audio level feature as audio is adjusted. The Roku streaming stick+ remote audio buttons triggered the onscreen volume levels fine. However the new Roku ultra remote doesn’t trigger the onscreen volume levels. It does allow the volume to be adjusted. It just won’t let me see the volume level.

The strange thing is that the old streaming stick+ remote still works with the Roku Ultra and volume levels do show onscreen.

I could just use the old remote but I prefer the ‘quick access’ buttons on the new remote.

Any suggestions to fix this problem?

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1 Solution

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StreamerUser
Level 16

Re: Remote works, but no volume level display on TV

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Turn off or disconnect the Sonus Soundbar, the re-run Remote setup:  Settings/Remotes & devices/remote/enhanced voice remote/Setup remote for TV control.

(this causes the Roku to only see and configure the remote/etc for your TV, not your AVR/soundbar).

You can turn on/reconnect your Soundbar after setting up the remote and use it as normal.

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2 Replies
StreamerUser
Level 16

Re: Remote works, but no volume level display on TV

Jump to solution

Turn off or disconnect the Sonus Soundbar, the re-run Remote setup:  Settings/Remotes & devices/remote/enhanced voice remote/Setup remote for TV control.

(this causes the Roku to only see and configure the remote/etc for your TV, not your AVR/soundbar).

You can turn on/reconnect your Soundbar after setting up the remote and use it as normal.

View solution in original post

IMDJL
Level 8

Re: Remote works, but no volume level display on TV

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Thanks! Problem solved :-)

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