Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
CliffW1
Level 7

Remote for new Ultra will not turn TV on or change volume.

Jump to solution

The remote on our new Ultra will change channels but will not turn the Vizio TV on or off & will not change volume settings or mute. Voice commands work fine.

0 Kudos
1 Solution

Accepted Solutions
DBDukes
Community Streaming Expert

Re: Remote for new Ultra will not turn TV on or change volume.

Jump to solution

@CliffW1 

Settings > Remotes & devices

That will allow you to configure the remote for different TVs. It may automatically detect the brand, but you can change it if it picks the wrong one.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

View solution in original post

0 Kudos
1 REPLY 1\
DBDukes
Community Streaming Expert

Re: Remote for new Ultra will not turn TV on or change volume.

Jump to solution

@CliffW1 

Settings > Remotes & devices

That will allow you to configure the remote for different TVs. It may automatically detect the brand, but you can change it if it picks the wrong one.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos