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CliffW1
Level 7
‎09-10-2021 10:41 AM

Remote for new Ultra will not turn TV on or change volume.

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The remote on our new Ultra will change channels but will not turn the Vizio TV on or off & will not change volume settings or mute. Voice commands work fine.

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DBDukes
Community Streaming Expert
‎09-10-2021 11:06 AM

Re: Remote for new Ultra will not turn TV on or change volume.

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@CliffW1 

Settings > Remotes & devices

That will allow you to configure the remote for different TVs. It may automatically detect the brand, but you can change it if it picks the wrong one.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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DBDukes
Community Streaming Expert
‎09-10-2021 11:06 AM

Re: Remote for new Ultra will not turn TV on or change volume.

Jump to solution

@CliffW1 

Settings > Remotes & devices

That will allow you to configure the remote for different TVs. It may automatically detect the brand, but you can change it if it picks the wrong one.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos
Reply