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jpaskell
Level 7
‎01-15-2019 05:44 AM

Reduced power notice

I have a ROKU Express installed about 2 months ago.  Recently, when turning on my TV I get a notice stating that my ROKU is suffering "reduced power" and I should not use my TV USB to power my ROKU. 
My TV does not have a USB port and is plugged into a wall outlet.  Still I continue to get this message and unplug the ROKU power from the ROKU and plug it back in and all is fine.
I am using the power cable and HDMI cable supplied with my ROKU. 
Anyone have any hints what may be happening, short of a return to Walmart for a new ROKU? 
Thanks,
Jim
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4 Replies
DBDukes
Community Streaming Expert
‎01-15-2019 07:07 AM

Re: Reduced power notice

"jpaskell" wrote:
I have a ROKU Express installed about 2 months ago.  Recently, when turning on my TV I get a notice stating that my ROKU is suffering "reduced power" and I should not use my TV USB to power my ROKU. 
My TV does not have a USB port and is plugged into a wall outlet.  Still I continue to get this message and unplug the ROKU power from the ROKU and plug it back in and all is fine.
I am using the power cable and HDMI cable supplied with my ROKU. 
Anyone have any hints what may be happening, short of a return to Walmart for a new ROKU? 
Thanks,
Jim

Either the power supply is defective, or there's a wiring issue with that outlet. Probably the power supply. I'd suggest exchanging it.
DBDukes
http://www.dbdukes.com/
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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RokuTannerD
Level 19
‎01-15-2019 10:29 AM

Re: Reduced power notice

Hi there! 

Sorry to hear about the issue you're running into! There are a couple options to try here:

1. Try using a different micro-USB cable and/or wall power supply with your device to see if this clears up the message.

2. If you'd like to chat with a member of our Support team to discuss this further, feel free to PM me with your Roku account email address and I'll have them reach out via email. 

Thanks,
Tanner
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DBDukes
Community Streaming Expert
‎01-15-2019 11:02 AM

Re: Reduced power notice

jpaskell: If you have a compatible micro-USB cord or compatible power supply, then great, try that first, as Tanner suggested. But, if not, then the exchange is something I'd recommend before shelling out more cash for other hardware to test against the hardware Roku included.
DBDukes
http://www.dbdukes.com/
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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jpaskell
Level 7
‎01-15-2019 01:43 PM

Re: Reduced power notice

Thanks all for the help.  I'll try different cables and see if that clears it up.  If not,  got my handy dandy receipt and next trip to Walmart will fix it.
Thanks again,

Jim
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