Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Shortpara
Level 7

Recurrent HDCP error--I have stick, do not have cables

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Suddenly I'm getting recurrent HDCP errors; sometimes every few hours.  I do not have cables to try.  I just have the stick that plugs into the back of the TV.  When I unplug the stick, it feels warm, should it?  Also, the volume on the remote does not work even after unplugging the stick and plugging it back in.  I don't really want to buy a new Roku as this one is only about two years old.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Recurrent HDCP error--I have stick, do not have cables

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@Shortpara 

Thanks for the post.

For troubleshooting steps regarding HDCP errors, visit our Support page here: What should I do if I see a “HDCP Error Detected” message or a purple screen?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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atc98092
Community Streaming Expert

Re: Recurrent HDCP error--I have stick, do not have cables

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Look at the HDMI connections on both the Roku and the TV. See if there's any dust or other contamination in there. It doesn't take much to mess with the HDCP lock. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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RokuDanny-R
Roku Employee
Roku Employee

Re: Recurrent HDCP error--I have stick, do not have cables

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@Shortpara 

Thanks for the post.

For troubleshooting steps regarding HDCP errors, visit our Support page here: What should I do if I see a “HDCP Error Detected” message or a purple screen?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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SGTDave
Level 7

Re: Recurrent HDCP error--I have stick, do not have cables

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This doesn't fix the problem; it's just a workaround. Since the software update, I get the HDCP ERROR every time I turn on my Roku. Everytime, I have to unplug and reconnect the HDMI cable to get it to work. If you have to disconnect/reconnect a device to use it, it's technically broken.  It's been 9 months now without a permanent solution. It's time to this out the Roku for something that works.

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atc98092
Community Streaming Expert

Re: Recurrent HDCP error--I have stick, do not have cables

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@SGTDave wrote:

This doesn't fix the problem; it's just a workaround. Since the software update, I get the HDCP ERROR every time I turn on my Roku. Everytime, I have to unplug and reconnect the HDMI cable to get it to work. If you have to disconnect/reconnect a device to use it, it's technically broken.  It's been 9 months now without a permanent solution. It's time to this out the Roku for something that works.


If you're unplugging a cable, then your issue isn't the same as this thread, as that was in reference to a Roku Stick, and not using a cable.

First, what model Roku do you have? What make/model TV is it connected to? Have you looked at both the cable ends and the HDMI ports in the Roku and TV to ensure there's no dust or debris in there? Have you tried a different HDMI cable?

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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