Playback Issues - Audio/Video & Power

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Tracer9
Level 7

Recent TCL Roku TV update won't output PS4 video

TCL Roku Model: 48FS3700
TCL Roku Update: July 18, 2018
PS4 Model Number: CUH-1215A
PS4 System Software: 5.55 (last updated May 17, 2018)

After a recent Roku update my TCL Roku TV won't display PS4 output, it either says "No Signal", gets stuck on "Just a sec..." or simply shows a black screen.  I tried connecting to different HDMI inputs, but the behavior is the same.  I tried switching between different HDMI cables, but the behavior is the same.  I turned off HDCP and HDMI Link on the PS4, but the behavior is the same.  This only happens with the PS4, my Nintendo Switch for example displays just fine.

HOWEVER, if I press the physical "Reset" button on the back of the TV right above the HDMI inputs, it will correctly output the PS4 video display as usual.

Thinking it must be an issue with the Roku TV itself, I performed a factory reset on the Roku TV.  This fixed the issue, the PS4 display now displays normally like before.  This leads me to believe that the display issue is related to the recent Roku TV update on July 18.  I thought this might be useful information for the Roku developers to know, and for anyone else who might encounter this issue.
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17 Replies
mamen8tr
Level 7

Re: Recent TCL Roku TV update won't output PS4 video

Having the same issue with my tv after the update.. I have to keep unplugging and plugging in my tv, I will try the factory reset.
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go2sleep327
Level 7

Re: Recent TCL Roku TV update won't output PS4 video

This is currently happening to me now. My temporary fix is to Restart the TV from the settings menu. I have to do this every time I wanna play my PS4 and it’s very annoying. Will an update fix this? I’ve tested my PS4 Pro on a different TV and it works just fine. I’ve also tested my original model PS4 on this TCL TV and the same issue occurs for that PS4 as well. So, for some reason the TCL does not like PS4 consoles.
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Community Manager
Community Manager

Re: Recent TCL Roku TV update won't output PS4 video

@go2sleep327 

Thanks for the note here. In Settings>TV inputs>HDMI[1/2/3]>HDMI mode, have you tried changing this to HDMI 2.0 for the HDMI port that your PS4 is connected to? Does this resolve the issue you are seeing? 

Thanks,
Tanner
Tanner D.
Roku Community Manager
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go2sleep327
Level 7

Re: Recent TCL Roku TV update won't output PS4 video

"RokuTannerDB" wrote:
@go2sleep327 

Thanks for the note here. In Settings>TV inputs>HDMI[1/2/3]>HDMI mode, have you tried changing this to HDMI 2.0 for the HDMI port that your PS4 is connected to? Does this resolve the issue you are seeing? 

Thanks,
Tanner

Yes, I’ve tried that. It’s exactly what Roku support email told me to do, and it did not work. 
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Community Manager
Community Manager

Re: Recent TCL Roku TV update won't output PS4 video

@go2sleep327

Thanks for clarifying. Do you observe this behavior when first turning the TV on, or when attempting to switch to that HDMI input on the TV while the TV is already on? 
Tanner D.
Roku Community Manager
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go2sleep327
Level 7

Re: Recent TCL Roku TV update won't output PS4 video

"RokuTannerDB" wrote:
@go2sleep327

Thanks for clarifying. Do you observe this behavior when first turning the TV on, or when attempting to switch to that HDMI input on the TV while the TV is already on? 


When I turn on the TV, I’m brought to the Home Screen. From there, I select HDMI 2, then the screen goes black for about one second, then says there’s no signal. I’m assuming it goes black for one second because it reads the signal for that short time, before it doesn’t read it anymore.
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go2sleep327
Level 7

Re: Recent TCL Roku TV update won't output PS4 video

Can I just have my firmware retracted back to 8.0 when my TV was working flawlessly please?
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Community Manager
Community Manager

Re: Recent TCL Roku TV update won't output PS4 video

@go2sleep327 

Thanks for the update. Please send me a PM with your Roku account email address, the serial number of your TV from Settings>System>About, and include the details of your setup including the specific model of PS4 you are connecting and any A/V receiver make/model information if you are using one. I'll follow up with you directly to continue assisting you. 

Thanks,
Tanner
Tanner D.
Roku Community Manager
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Willaus5998
Level 7

Re: Recent TCL Roku TV update won't output PS4 video

I’ve done all of the above and I still can’t connect my PS4
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