Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
RettaJ
Level 7

Rebooting after 8 hour power outage have audio, no video

 
0 Kudos
1 REPLY 1\
RokuMary-F
Roku Employee
Roku Employee

Re: Rebooting after 8 hour power outage have audio, no video

Hi @RettaJ,

Welcome to the Roku Community!

Are you using a Roku TV or a Roku device?

If you are having an issue with your Roku device screen going black but can still hear the audio, we suggest restarting your Roku player, go to Settings > System > System restart. For Roku TV, try unplugging your TV for 10-15 minutes then plugging it back in.

You may also refer to this link for additional troubleshooting steps: How do I resolve channel playback issues? | Official Roku Support

Let us know how it goes! We're hoping this will work for you.

Many thanks,
Mary

0 Kudos