Solving playback issues

[More_cowbell]

I’m using the supplied power adaptor straight into the wall outlet.

[RokuKariza-D]

@More_cowbell
Appreciate the prompt response.

Please provide us with the serial number of the affected Roku devices. It can be found in Settings > System > About. Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

[More_cowbell]

These devices are at our weekend place so I don’t have access to them now.  Sounds like it will be much easier for me to return them and get a better product.