Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Dickey
Level 7

Re: Amazon Prime Streaming

I have a  Sharp 4K Roku TV, in the evening sometimes the show we are watching stops after a minutes few  starts again.  I have CenturyLink 40 MBPS working ok. What can I do?

 

Richard

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RokuMary-F
Roku Employee
Roku Employee

Re: Amazon Prime Streaming

Hi @Dickey,

Thanks for reaching out to the Roku community!

Does the issue only occur on a specific channel or all channels on your Roku device?

We recommend starting here to troubleshoot channel issues: Follow these steps in order:
1.Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2.Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3.Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.
You may also refer to this link: How do I resolve channel playback issues? | Official Roku ...

Please try doing this and see if it helps with what you're experiencing.

Regards,
Mary

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