Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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woodworktherapy
Level 7

Random static screen on new Roku Ultra

I just purchased a second Roku Ulta. And the new unit randomly goes black and shows static, goes black again and then the picture comes back up. This happens randomly no matter what I am doing on it. I have tried changing HDMI cables with ones that are known good. And still does it. Do I need to return it?

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5 Replies
lette4ever
Level 7

Re: Random static screen on new Roku Ultra

I also just bought a Roku Ultra on Thursday and no matter what we are watching it randomly goes black adn then to white snowy screen.  After a bit of time goes black again and then the picture comes back up.  The whole time the sound works.  I have tried switching HDMI cables.  I have tried changing display settings and nothing has worked, it continues to do the same thing.  

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woodworktherapy
Level 7

Re: Random static screen on new Roku Ultra

Update. It was my HDMI soundbar that caused the issue. The direct connection fixed the issue. Bummer it won't work with my soundbar, just going to connect the TV audio to it and I should be good.

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lette4ever
Level 7

Re: Random static screen on new Roku Ultra

Is yours an older sound bar?  Mine is a few years old.  Wonder if I had a newer sound bar if it would work?

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woodworktherapy
Level 7

Re: Random static screen on new Roku Ultra

2017 Samsung HW-M450 soundbar. Not all that old.

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Mlm7314mlm
Level 7

Re: Random static screen on new Roku Ultra

Did you resolve this? My new one is also doing this. But I had a premier at first. Same problem.

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