Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Jorgan0927
Level 7

Random Resets

I have a Roku Express and my Roku will randomly reset, I have select a language and go through the whole process. Sometimes once I get all the way through a reset, it will reset itself. It is very frustrating. Once I get set up it says there isn't enough space to play a channel. So I delete every channel except one and it still says there is no memory. This isn't happening with my Express in my kitchen, just in my bedroom. 

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5 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Random Resets

@Jorgan0927 

Thanks for the inquiry.

How are you powering your device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

In regards to memory on your device, we would recommend removing any unused channels on your device, then trying to perform a factory reset on your device. 

For more information on how to perform a factory reset on your device, visit our Support page here: How do I factory reset my Roku streaming device?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Jorgan0927
Level 7

Re: Random Resets

Its plugged into an outlet.

And I've removed all non used channels. 

I've even tried different hdmi cords. 

Could it be because of the type of tv I'm using (Sanyo)? I just turned on my tv and I had to reset everything, went to go load a channel and it reset itself so I'm back at the "let's get started"/select a language screen. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Random Resets

@Jorgan0927 

Thanks for the note.

Have you tried performing a factory reset on your device after removing your unused channels?

For more information on how to perform a factory reset on your device, visit our Support page here: How do I factory reset my Roku streaming device?

If your issue is still unresolved, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Jorgan0927
Level 7

Re: Random Resets

Its plugged into an outlet.

And I've removed all non used channels. 

I've even tried different hdmi cords. 

Could it be because of the type of tv I'm using (Sanyo)? I just turned on my tv and I had to reset everything, went to go load a channel and it reset itself so I'm back at the "let's get started"/select a language screen. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Random Resets

@Jorgan0927 

Thanks for the note.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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