Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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StreamerUser
Level 20

Re: ROKU suddenly too big for tv screen


@Lubana wrote:

You are giving the same fix that didn't work on that troublesome error message that suddenly appeared some months ago.  It's not my TV.  Everything was working right until evening one day and the next morning nothing worked okay.  Typical Roku problem pattern.  Trust me, my Sanyo TV has no way to change the display size.  I went through the entire trouble-shooting menu.  I am not getting a different TV.  What I am getting is another streaming device if this isn't fixed soon.  Since I can't hear as well as I used to, my TV is now useless unless I play a DVD.  That works because it has no dependency on Roku.


You are being given a series of troubleshooting steps to determine the source/cause/fix for your issue; if you refuse to take them, that limits your ability to be helped. 

Different problems may have similar or identical troubleshooting steps - that doesnt in any way mean they are the same problem, or have the same resolution.

You need to try the troubleshooting steps and you need to state your TV brand/model name/model # so you can get better help/assistance.

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Meems
Level 7

Re: ROKU suddenly too big for tv screen

I am having the same problem, it’s not my tv, it’s the ROKU…I’m going to try unplugging it and a new HDMI cord to see if that helps…

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Am8
Level 7

Re: ROKU suddenly too big for tv screen

I have roku premiere 3920.  My television’s option to zoom in/out is not accessible (it won’t let me click on it).

I’ve unplugged, replugged, and restarted the roku and the tv multiple times.

The roku is brand new and I’m using the cords provided in the box.

Other electronics connected to the have not had an issue where they’ve zoomed in so the menu is not completely visible or accessible.

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Am8
Level 7

Re: ROKU suddenly too big for tv screen

I have a Panasonic viera 

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StreamerUser
Level 20

Re: ROKU suddenly too big for tv screen


@Am8 wrote:

I have a Panasonic viera 


Thats a model line, not a model (e.g. "Ford F150").  Just like with the Roku, we need a specific model # (probably a combination of letters and numbers).

It would be very strange that your TV's zoom functionality wouldnt work with just one device/input.

Verify once again that the zoom function isnt enabled, and disable it (almost always a button on the remote).

Regardless, did you try:

1) Using a different HDMI cable

2) Using a different HDMI port on your TV

3) Turning everything (TV/Roku/AVR/Soundbar) off for 10-15 minutes, then turning them (fully) on in the following order:  AVR/Soundbar, TV, Roku.

4) Using a different TV

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