Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Sweetums
Level 7

ROKU loses pic, turns to snow then comes back. Continously repeats this

I have a Roku Express + and a bose surround sound. When I plug the Roku into my surround sound receiver using 1 of the HDMI ports then out to my TV everything works but a constant problem of freezing, losing pic to a snow screen, and back to normal play then a min or so later same thing again. I surround sound receiver has 3 hdmi in ports and this happens on all 3. I replaced all hdmi cables, problem continues. I plug the roku directly to the TV and there are no issues at all. Why can I not use the roku through my bose  system?

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Tops
Level 7

Re: ROKU loses pic, turns to snow then comes back. Continously repeats this

I have the same problem have you heard of any solutions


@Sweetums wrote:

I have a Roku Express + and a bose surround sound. When I plug the Roku into my surround sound receiver using 1 of the HDMI ports then out to my TV everything works but a constant problem of freezing, losing pic to a snow screen, and back to normal play then a min or so later same thing again. I surround sound receiver has 3 hdmi in ports and this happens on all 3. I replaced all hdmi cables, problem continues. I plug the roku directly to the TV and there are no issues at all. Why can I not use the roku through my bose  system?



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