Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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JAKEMON
Level 7

ROKU ULTRA 2020 audio low during commercial breaks in Youtube TV.

Recently purchased ROKU Ultra 2020 to replace my ROKU Ultra.  Now on certain commercials on You Tube TV a message {(i)App info} is displayed and the audio volume is considerably lower and almost inaudible.  On commercials without the (i) Apps info message the volume is normal.  Anyone have this issue?

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2 Replies
StreamerUser
Community Streaming Expert

Re: ROKU ULTRA 2020 audio low during commercial breaks in Youtube TV.

Try setting the audio output to passthrough mode:  Settings/Audio/HDMI="Auto passthrough"

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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JAKEMON
Level 7

Re: ROKU ULTRA 2020 audio low during commercial breaks in Youtube TV.

The Auto Passthrough Setting is my setting.  Interesting is this new 2020 Roku Ultra I have this issue.  I did not have the issue in my older Roku Ultra that I recently replaced.

Thanks for chiming in..

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