Playback Issues - Audio/Video & Power

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JoPoli
Level 7

ROKU TV won't restart - after overheat message

55" TCL Roku YN00C2624937 Activated on 12/4/2019

TV has message about overheating.

TV is mounted on swing arm away from wall with nothing around it. Room is 66 degrees Fahrenheit.

Unplugged and plugged back in several times after waiting several hours "to cool down".

Once plugged back in, TV turns on with same overheating message appearing. 

About 15 seconds later the TV screen shuts off.

Any suggestions out there on a fix?

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3 REPLIES 3\
Jbarbarito
Level 7

Re: ROKU TV won't restart - after overheat message

Did you ever figure this out? Mine had this message 3 night ago, now it won’t turn on at all. Unplugged several times as well.

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JoPoli
Level 7

Re: ROKU TV won't restart - after overheat message

Fortunately mine was under warranty. Technician came out and literally changed all the circuit boards inside the TV to get it working. Everything has been working correctly for a while now. The tech had a big box of parts with him from the manufacturer. He didn't use them all but pretty darn close to a full rebuild. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: ROKU TV won't restart - after overheat message

Hi @Jbarbarito

Thanks for letting us know about the issue you're experiencing.

Is this a Roku TV as well? If yes, please be advised that each Roku TV manufacturer provides direct support for their products running the Roku OS. We would suggest reaching out to their support team directly to report the issue and for further assistance.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

However, if it's a Roku player, send us the serial number which can be found at the back or underneath the device. 

Please keeps us posted!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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