Playback Issues - Audio/Video & Power

[LCav]

One of my Roku's has decided to stop working all of a sudden.  It will come on for 5-7 minutes then shut off. I've installed an HDMI extender, plugged directly into wall socket for power.  I've done hard resets on both the TV and Roku, I have tried both HDMI ports on the TV....still no help.  I have tried multiple streaming channels, it still goes off...I am out of options ?????

Louis

[RokuDanny-R]

@LCav

Thanks for the post.

What specific Roku model device are you using? 

With more information we will be able to assist you further.

Thanks,
Danny

[LCav]

@RokuDanny-R 

The one affected is a 3800X

[RokuDanny-R]

@LCav

Thanks for the update.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny