Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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HUDD
Level 7

ROKU Randomly Jumping to HULU app

Suddenly my ROKU is randomly jumping from the show I am watching in Netflix to the HULU app - suggested as a download (which I do not have or want). While on the “Download HULU app” my ROKU continues to make the sound made when pushing a button (don’t know how to describe it). I see no one else logged into my account. Nor am I near anyone that could be messing with me and changing channels through the window. What’s happening?

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8 REPLIES 8\
renojim
Community Streaming Expert

Re: ROKU Randomly Jumping to HULU app

Do you have a Hulu button on your remote?  Is it stuck?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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JeepAcres
Level 7

Re: ROKU Randomly Jumping to HULU app

I have the same problem.  At random times, my Roku jumps to Hulu.  It doesn't randomly jump to any other app.  Only Hulu.

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Streamer317
Level 12

Re: ROKU Randomly Jumping to HULU app

@JeepAcres  If Hulu is a shortcut on your remote you could be accidentally pressing that button.

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JeepAcres
Level 7

Re: ROKU Randomly Jumping to HULU app

Nope.  Not accidentally pressing the button.  It's clearly a software glitch.

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Streamer317
Level 12

Re: ROKU Randomly Jumping to HULU app

Take the batteries out of the remote. See what happens 

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RokuKariza-D
Roku Employee
Roku Employee

Re: ROKU Randomly Jumping to HULU app

Hi @JeepAcres

Thanks for the post.

Could you try removing the Hulu channel to see if the same problem will occur? Also, some users reported that changing your screensaver and/or theme helped them resolve the issue. 

Let us know how it goes!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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skunk53
Level 7

Re: ROKU Randomly Jumping to HULU app

I have 3 and does it on all Don't have or want app please tell whoever to fix (very upset)

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RokuKariza-D
Roku Employee
Roku Employee

Re: ROKU Randomly Jumping to HULU app

Hey @skunk53

I hope you're doing well.

Do all your 3 remotes have the Hulu shortcut button? If yes, please make sure that they are not stuck. You can also try changing your theme or screensaver as some users have reported that doing so resolved their issue. 

Keep us posted!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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