Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

ROKU Premiere status low power when USB adapter is used

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I am using the USB adapter and cable which came with the Roku Premiere and I continue to get the low power error message telling me to plug it into the wall when it is already plugged into the wall. I swapped out for another adapter and no difference.

I see others having this same issue, but Roku employees are not posting any useful information on these posts. Just to send them a PM with serial etc. Posting what the problem is would be nice so we know what is up. Defective design or what? Warranty replacement needed? Anything would be nice.

So now I wait for a response so I can provide my serial number...

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Roku Employee
Roku Employee

Re: ROKU Premiere status low power when USB adapter is used

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@Stoutman 

Thanks for the post.

As @makaiguy mentioned, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 18

Re: ROKU Premiere status low power when USB adapter is used

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Send a private message to @RokuDanny-R with your particulars.  Click on his name to bring up his profile, then click the purple "Sent this user a private message" button.

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Roku Employee
Roku Employee

Re: ROKU Premiere status low power when USB adapter is used

Jump to solution

@Stoutman 

Thanks for the post.

As @makaiguy mentioned, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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