Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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bromano814
Level 7

ROKU PREMIER JUST QUIT

Hi.  my six-month old Roku Premier suddenly died.  It has worked perfectly with my Samsung smartTV ever since I installed it.  Then about two weeks ago the sound on the TV when using the player was muted / very low volume.  Then the other day, it just quite entirely.  I get an error message on the TV when I try to source the HTML connection.  Ive tried a new cable, different tv and even using the alternate HTML connection.  NO LUCK!  
           Has anyone ran into this issue?
Thanks
//Bill
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4 Replies
jeffrok
Level 11

Re: ROKU PREMIER JUST QUIT

I think you mean HDMI connection..

But I'd call support and get a replacement. It does indeed sound like maybe your power supply or the main unit went bad.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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bromano814
Level 7

Re: ROKU PREMIER JUST QUIT

Thx Jef.
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MrDifficult
Level 7

Re: ROKU PREMIER JUST QUIT

Too much Golden Girls.
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jeffrok
Level 11

Re: ROKU PREMIER JUST QUIT

"MrDifficult" wrote:
Too much Golden Girls.


Your reply made no sense, AND it made me laugh.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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