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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Snoboy1
Level 7
‎04-26-2020 01:57 AM

ROKU Channel not working

Looking for help with ROKU Channel.  Unable to play any of the free TV or movies.  All other channels seem to work fine.   I have deleted and reloaded the Roku Channel, restarted everything, rebooted router, to no avail.  Loads the main screen and ask to resume or start from the beginning for the show but will not play.  Does anyone have a fix for this? The content will play on my phone but will not play on the actual ROKU connected to the tv.  

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makaiguy
Level 20
‎04-26-2020 08:28 AM

Re: ROKU Channel not working

When removing/reinstalling, did you restart your Roku before reinstalling? This will make sure there is nothing hanging around in memory from the original installation so that everything for the channel gets reinstalled. It may not make a difference but it's worth trying.
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