ROKU Channel keeps freezing the picture about every 20-30 seconds, but the audio keeps playing.
ONLY on the ROKU Channel the picture keeps freezing about every 20-30 seconds, but the audio keeps playing. If I hit the BACK button (not the rewind) and then choose "Resume", the movie will start back playing for another 20-30 seconds. Then the video freezes up again.
This doesn't happen on NETFLIX or DISNEY PLUS. Just on movies on the ROKU Channel.
We're sorry to hear that you're having this experience with The Roku channel. I will do our best to assist you.
Kindly remove the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.