Playback Issues - Audio/Video & Power

[michelet5]

is the Roku express eligible for the HDMI extender I found my serial number from the home screen a device id is on the box and rRoku itself

[carguy1949]

I'm having a similar issue with my Streaming Stick +.  It is hot to the touch and is constantly losing connection. Is the heat normal?

[RokuTannerD]

@carguy1949

It's fairly normal for your device to get warm during use, but if you are seeing a message on screen mentioning overheating, there are a few things you can do to help. See more here: What should I do if the red light is on or I see a “Your device is overheating” warning?

Keep us posted if there are any other questions we can help answer! 


Thanks,
Tanner

[WHH808]

I purchased the 3800R streaming device in March. I replaced an older generation Roku SS that I moved to TV B and it continues to work without any problems; it’s just slow. The new SS began displaying the overheating message after a few weeks. I requested and received the extender which seemed to take care of the problem. Now after a couple of months the overheating message appears about 20-25 minutes into a show, goes away and does not appear again for the remaining time30-45 minutes I watch TV. Note that I check the SS and the light on the SS remains white, never turning red. Also I unplug the Roku every night not plugging it back into the TV until the next evening. Same issue returns. Any solutions?

[RokuTannerD]

@WHH808

Have you tried placing the Streaming Stick in a different HDMI port on the TV? Some TVs offer HDMI ports on both the back and sides of the TV, which may help improve airflow to the unit. 

If that isn't an option or doesn't seem to resolve the issue, feel free to send me a PM with your Roku account email address and the serial number of your device from Settings>System>About. I'll follow up directly to assist you more from there! 


Thanks,
Tanner

[Kevohio]

I am also having issues with the Roku streaming stick overheating. Suspended in free air away from all heat sources, on an extender cable. I received the overheating message on screen. If I go to the secret screen ( hit HOME (5 times), then fwd, play, rew, play, fwd.... ) the secret screen appears.. show internal running temperature and other system metrics. My temperature graph showed 103celcius or 217F ... extremely “HOT”. Room temp is 70..

What is wrong with these devices ???

[Markp]

Mine tends to run a bit warm so what I do is every 3 0r 4 days I unplug it for a few minutes. Initially I had received a message but never again since. This stick is the most lightening fast Roku devise I've ever owned.

[dave4881]

My first Roku was a Roku 4, which overheated to the point that it would stop working entirely.  I did the proper thing and trashed that device and bought a Roku SS+.  Now, I often get a blurry picture.  I THINK THE SOLUTION TO THIS PROBLEM IS TO THROW THAT ROKU SHITE IN THE TRASH AND BUY AN APPLE TV.  No more Roku Crap for me!

[celem]

"JA Motter" wrote:
On two of my 6 Roku Streaming Sticks I an starting to get “on-screen” notices that the Roku Streaming Stick is overheating. None of these sticks are more than 2 months old, so,I am concerned that all 6 will soon exhibit this flaw.

Roku’s tech support page (listed in the on-screen message) suggests that the RSS may be too close to some other piece of equipment that is producing heat, or that the RSS might be in too confined a space. But neither of these is true. My RSS is now connected through a 10” HDMI extension cable, so it is well away from the AV Receiver and the TV. It sits in an open space with adequate venting.

Is this a problem that many of you are also experiencing?

What is the solution? Please advise. Thank you.

My ROKU Stick would run only a couple of hours before getting “on-screen” notices that the Roku Streaming Stick is overheating. The stick gets MUCH too hot to touch. Using the Key Sequence Home 5 Times, Fast Forward, Play/Pause, Rewind, Play/Pause, Fast Forward the temperature shows 130C - that is 266F - which is hot enough to make hard candy or BBQ pork ribs. The Roku stick is a fire hazard and an obviously flawed design. I moved the Roku stick away from other electronics with a two foot long HDMI cable but that didn't help. I then Tie-wrapped  aluminum heat sinks on both sides including silver heatsink heat transfer paste and that reduced the Roku Stick temperature from 130C to 103C which is above boiling water temperature. The “on-screen” notices are gone but the stick remains VERY hot. I believe it will have a short life at these temperatures AND I worry about it being a fire hazard.  The Roku stick is a flawed design. Putting all of that heat generating electronics into an unnecessarily small enclosure that lacks any path for heat dissipation is, in my opinion, a very bad design. Roku Tech Support has ignored my requests to replace the stick so my final cure was to retire the Roku Stick and I bought an older Roku Ultra on eBay. It works great, never overheats - runs at ~65C temperatures.

[Expolander]

I found mine to be doing the same thing...getting the onscreen overheating. I've found that it may be the power cord. If you detach the Roku from the TV but leave it plugged in...you will see that it still generates tons of heat...almost to the point of not being able to handle it.

Has anyone else tried this or experienced this or tried a different power cord? 

My is currently plugged into a power strip, so was going to try just the outlet and see if that makes a difference because I have another one that is set up the same way with out any issues. Could be a defective Roku?