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Level 7

Problems with Roku Streaming Stick overheating

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On two of my 6 Roku Streaming Sticks I an starting to get “on-screen” notices that the Roku Streaming Stick is overheating. None of these sticks are more than 2 months old, so,I am concerned that all 6 will soon exhibit this flaw.

Roku’s tech support page (listed in the on-screen message) suggests that the RSS may be too close to some other piece of equipment that is producing heat, or that the RSS might be in too confined a space. But neither of these is true. My RSS is now connected through a 10” HDMI extension cable, so it is well away from the AV Receiver and the TV. It sits in an open space with adequate venting.

Is this a problem that many of you are also experiencing?

What is the solution? Please advise. Thank you.
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Roku Employee
Roku Employee

Re: Problems with Roku Streaming Stick overheating

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Hi everyone,

Thanks for the posts.

It's fairly normal for your device to get warm during use, but if you are seeing a message on screen mentioning overheating, there are a few things you can do to help.

For more information visit our Support page here: What should I do if the red light is on or I see a “Your device is overheating” warning?

If you have a Roku streaming stick, I'd recommend ordering a free HDMI extender from our website and seeing if that resolves your issue.

If you are still unable to resolve the issue after following the above steps, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 21

Re: Problems with Roku Streaming Stick overheating

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What model Stick? There are several and aren't all the same hardware. 
Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 19

Re: Problems with Roku Streaming Stick overheating

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@JA Motter 

Thanks for reaching out. There are a variety of factors that can cause that type of message to appear, so it's hard to say what the issue might be. 

Please feel free to send me a PM w/ your Roku account email address, the serial number of the player(s) you are experiencing the issue on, and I'll connect you with our support team directly for further assistance or additional warranty options. We'll make sure to help get you taken care of. 

Thanks! 
Tanner
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Level 9

Re: Problems with Roku Streaming Stick overheating

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"JA Motter" wrote:
On two of my 6 Roku Streaming Sticks I an starting to get “on-screen” notices that the Roku Streaming Stick is overheating. None of these sticks are more than 2 months old, so,I am concerned that all 6 will soon exhibit this flaw.

Roku’s tech support page (listed in the on-screen message) suggests that the RSS may be too close to some other piece of equipment that is producing heat, or that the RSS might be in too confined a space. But neither of these is true. My RSS is now connected through a 10” HDMI extension cable, so it is well away from the AV Receiver and the TV. It sits in an open space with adequate venting.

Is this a problem that many of you are also experiencing?

What is the solution? Please advise. Thank you.

I haven't experienced this yet but I see another poster here today has, so it's probably a common issue based on just this observation.  IMO, although superficially this product appears useful it's only a 1-trick pony so if you were expecting more try to get your money back if possible and go another direction.
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Level 7

Re: Problems with Roku Streaming Stick overheating

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Buy and HDMI extension. It's about 3 inches long. 
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Level 12

Re: Problems with Roku Streaming Stick overheating

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"Chicken" wrote:
"JA Motter" wrote:
On two of my 6 Roku Streaming Sticks I an starting to get “on-screen” notices that the Roku Streaming Stick is overheating. None of these sticks are more than 2 months old, so,I am concerned that all 6 will soon exhibit this flaw.

Roku’s tech support page (listed in the on-screen message) suggests that the RSS may be too close to some other piece of equipment that is producing heat, or that the RSS might be in too confined a space. But neither of these is true. My RSS is now connected through a 10” HDMI extension cable, so it is well away from the AV Receiver and the TV. It sits in an open space with adequate venting.

Is this a problem that many of you are also experiencing?

What is the solution? Please advise. Thank you.

I haven't experienced this yet but I see another poster here today has, so it's probably a common issue based on just this observation.  IMO, although superficially this product appears useful it's only a 1-trick pony so if you were expecting more try to get your money back if possible and go another direction.

It's not.  I've been here for years.  My Streaming Stick has never overheated, even in my unconditioned garage in the summer.
Mr. Chicken is just one of those posters that didn't research what they bought and then cries about it at every chance.  
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Level 9

Re: Problems with Roku Streaming Stick overheating

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"twiceover" wrote:
"Chicken" wrote:
"JA Motter" wrote:
On two of my 6 Roku Streaming Sticks I an starting to get “on-screen” notices that the Roku Streaming Stick is overheating. None of these sticks are more than 2 months old, so,I am concerned that all 6 will soon exhibit this flaw.

Roku’s tech support page (listed in the on-screen message) suggests that the RSS may be too close to some other piece of equipment that is producing heat, or that the RSS might be in too confined a space. But neither of these is true. My RSS is now connected through a 10” HDMI extension cable, so it is well away from the AV Receiver and the TV. It sits in an open space with adequate venting.

Is this a problem that many of you are also experiencing?

What is the solution? Please advise. Thank you.

I haven't experienced this yet but I see another poster here today has, so it's probably a common issue based on just this observation.  IMO, although superficially this product appears useful it's only a 1-trick pony so if you were expecting more try to get your money back if possible and go another direction.

It's not.  I've been here for years.  My Streaming Stick has never overheated, even in my unconditioned garage in the summer.
Mr. Chicken is just one of those posters that didn't research what they bought and then cries about it at every chance.  

Point me to where the documentation says the ROKU chimps out if internet is unavailable. or the remote has to be repaired every couple days, or the RMP cannot locate network files via Samba?  I'm sure these minor issues wouldn't bother anyone wearing a house arrest leg band.
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Level 7

Re: Problems with Roku Streaming Stick overheating

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"Chicken" wrote:
"twiceover" wrote:
"Chicken" wrote:
"JA Motter" wrote:
On two of my 6 Roku Streaming Sticks I an starting to get “on-screen” notices that the Roku Streaming Stick is overheating. None of these sticks are more than 2 months old, so,I am concerned that all 6 will soon exhibit this flaw.

Roku’s tech support page (listed in the on-screen message) suggests that the RSS may be too close to some other piece of equipment that is producing heat, or that the RSS might be in too confined a space. But neither of these is true. My RSS is now connected through a 10” HDMI extension cable, so it is well away from the AV Receiver and the TV. It sits in an open space with adequate venting.

Is this a problem that many of you are also experiencing?

What is the solution? Please advise. Thank you.

I haven't experienced this yet but I see another poster here today has, so it's probably a common issue based on just this observation.  IMO, although superficially this product appears useful it's only a 1-trick pony so if you were expecting more try to get your money back if possible and go another direction.

It's not.  I've been here for years.  My Streaming Stick has never overheated, even in my unconditioned garage in the summer.
Mr. Chicken is just one of those posters that didn't research what they bought and then cries about it at every chance.  

Point me to where the documentation says the ROKU chimps out if internet is unavailable. or the remote has to be repaired every couple days, or the RMP cannot locate network files via Samba?  I'm sure these minor issues wouldn't bother anyone wearing a house arrest leg band.

None of that should be happening unless you're hitting it with a steel baseball bat.
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Level 12

Re: Problems with Roku Streaming Stick overheating

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"Chicken" wrote:
"twiceover" wrote:
"Chicken" wrote:
"JA Motter" wrote:
On two of my 6 Roku Streaming Sticks I an starting to get “on-screen” notices that the Roku Streaming Stick is overheating. None of these sticks are more than 2 months old, so,I am concerned that all 6 will soon exhibit this flaw.

Roku’s tech support page (listed in the on-screen message) suggests that the RSS may be too close to some other piece of equipment that is producing heat, or that the RSS might be in too confined a space. But neither of these is true. My RSS is now connected through a 10” HDMI extension cable, so it is well away from the AV Receiver and the TV. It sits in an open space with adequate venting.

Is this a problem that many of you are also experiencing?

What is the solution? Please advise. Thank you.

I haven't experienced this yet but I see another poster here today has, so it's probably a common issue based on just this observation.  IMO, although superficially this product appears useful it's only a 1-trick pony so if you were expecting more try to get your money back if possible and go another direction.

It's not.  I've been here for years.  My Streaming Stick has never overheated, even in my unconditioned garage in the summer.
Mr. Chicken is just one of those posters that didn't research what they bought and then cries about it at every chance.  

Point me to where the documentation says the ROKU chimps out if internet is unavailable. or the remote has to be repaired every couple days, or the RMP cannot locate network files via Samba?  I'm sure these minor issues wouldn't bother anyone wearing a house arrest leg band.

I really can't tell what most of your sentence is.  "Chimps Out"?  House arrest leg band?  I'm so confused.  I'm also not affected by any of those issues you mention.
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Level 19

Re: Problems with Roku Streaming Stick overheating

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Hi everyone, 

I just wanted to touch base here. Let's please keep the conversation constructive. If you have separate issues to discuss, please start a new thread with appropriate details about the behavior you are observing, along with relevant device and home environment information so we can try to assist you further. 

Derogatory statements or behaviors will not be tolerated and content will be removed in accordance with Roku Forum Guidelines: https://forums.roku.com/viewtopic.php?f=66&t=38665

Thanks again,
Tanner