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brainwagon
Newbie
‎05-02-2022 09:52 PM

Problems streaming Season 1 Star Trek Lower Decks on TCL TV...

I was able to play episode #1 of Star Trek Lower Decks, Season one, but episodes 2-10 all give the error message "Error  Unfortunately, an error occurred during playback.  Please Try Again."   I was able to watch season 2 without problem.  My TV is a Roku RV C140X, TCL model 55S435, and has software version 10.5.0 build 4219-93.   Logging out/back in and rebooting didn't seem to help at all.  I'm able to play it on other devices.  Any hints as to what the problem might be?

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RokuKariza-D
Retired Moderator
‎05-05-2022 10:13 AM

Re: Problems streaming Season 1 Star Trek Lower Decks on TCL TV...

Hey @brainwagon

Thanks for bringing this to our attention.

Could you tell us how are you accessing Star Trek? Is it through The Roku Channel or on a different app? Please let us know. We'd like to know more about how we can help.


All the best,
 

Kariza

Kariza D.
Roku Forum Moderator
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