Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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yedidask
Level 7

Problem with headphone jack

I was always able to listen to my roku tv through my headphones, however, now the headphone jack/cable will not stay plugged in to the tv. When I plug in the headphone jack/cable, it just falls out. Is it possible that something broke inside the little hole for the jack/cable that is on the side of my tv? If so, how can it be fixed?

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2 REPLIES 2\
boogernose
Level 18

Re: Problem with headphone jack

I had that happen years ago with a PCM jack.

There's a spring in there so basically youre probably screwed.

You can also plug your phones into many remotes or your

cell phone with the (Official) Roku app. that works.

---A problem clearly stated is a problem half solved---.
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makaiguy
Community Streaming Expert

Re: Problem with headphone jack

Roku only supplies the operating system for a "Roku TV". This sounds like a hardware issue that is the responsibility of the manufacturer of the set.

Roku TV Manufacturer Support Contacts:
https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

My guess, though, is that you'll have trouble getting much support from the manufacturer for this issue.

As @boogernose suggests you could access your Roku tv via the Roku app on a cellphone connected to your home network and use the app's remote listening provision through the phone's speaker or a headset plugged into the phone.  This also gives you much more freedom to move around compared to earphones plugged into the tv.  I use an old phone no longer in service with my phone service carrier for this.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

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