Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Private listening not working on videos but does on menu

I have a roku 3 with a headphone jack on the remote. When I now plug in headphones for private listening, the menu audio works but I can't hear any audio when actually trying to watch shows.

I always used to be able to hear shows and now it doesn't work. On the latest software. How can I solve this?

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