Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Private listening not working on Ultra

Model Number: 4660X - Roku Ultra

Serial Number: YJ005D313324

Software version: 9.3.0 build 4170-46

Device ID: CK48A5313324

Please help. The headphone jack does not work all of a sudden. Replace the headphones and still have the same problem. It works for about 1 second as you move the jack but that is it. Does not work.

Michelle

[personal information removed]

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Roku Employee
Roku Employee

Re: Private listening not working

@Manning2012 

Thanks for the information.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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