Premiere+ started to hang with HDR subsampling 4:2:2
I've been using my Premiere+ with sub sampling 4:2:2 and starting this morning my Roku just froze up using this. I started to troubleshoot and found that this only happens when subsampling 4:2:2 is activated. Whatever was pushed overnight this morning is causing Roku players to use high memory where it freezes up. Please take a look and fix this.
Re: Premiere+ started to hang with HDR subsampling 4:2:2
Thanks for the note here. Could you please provide more information about your device and setup so we can help take a closer look:
- What specific model of Premiere+ are you using? (Settings>System>About) - What software version and build is your device currently running? (Settings>System>About) - What specific channel(s) and example content are you watching when you observe this issue? Does this occur in other channels? - What make/model of TV is your Roku device connected to? - Are you using any A/V receiver or sound bar in between your Roku device and the TV? - If you change the subsampling setting, to 4:2:0 for example, does the same issue occur?
Please feel free to PM me with your Roku account email address and the serial number of your Roku device from Settings>System>About and I'll follow up directly to assist you further.