Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Chik2014
Level 7

Premiere Overheating

Roku Premiere (3920 series) is overheating. I unplugged twice and let cool down, as the support article suggested. However, after that, it just says don’t use. I have had for less than a year. Does that mean it just doesn’t work anymore? And I need to buy a new one? 

The only other suggestion was an HDMI extender for the stick, but I don’t have the stick. 

2 Replies
AvsGunnar
Level 10

Re: Premiere Overheating

Definitely not a good or safe idea to use while overheating.  If you are plugged into your TV, try using the USB wall adaptor and plug directly into the wall after it cools down. (unplug unit for an hr or so)  If it overheats again, or you are already currently plugged into the wall and overheating, and it is less than a year old, may be covered under warranty for replacement.  However, if you are seeing a Message upon Roku starting up saying "Dont Use" then disregard the above suggestion and just see if qualifies for replacement.   https://support.roku.com/article/208757058

If not under warranty,  then yes, I would just buy a new unit.  

 

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flukeno
Level 7

Re: Premiere Overheating

Hello,
What should You Do, If your device is overheating - https://support.roku.com/article/226794787

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