Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Dort
Level 7

Playback stops after 30s and switches to slides

Hi All,
Running a Roku express for the last 6 months. Just the other day things started going crazy.

First, these new "slides" pop up advertising new features like the casting capability. Seems pretty random, and is really annoying.

Worse, on both Amazon prime video and Netflix, I can watch a show for 30 seconds, then the screen blanks, and one of these silly slides pops up. I know they are called slides because if I hit OK, a button pops up that says "show next slide", or something like that.

I cannot watch shows on either of these channels right now which sucks. Yes, I power cycled it several times and it still happens.

Did you guys push a bad patch?

Please help.

 --D
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3 Replies
jeffrok
Level 12

Re: Playback stops after 30s and switches to slides

Are you sure your TV isn't a smart TV and these popups are being produced by the TV?
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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atc98092
Level 16

Re: Playback stops after 30s and switches to slides

I think Jeff has a point. I've never seen anything in a Roku interrupt playback of any channel for ads. 
Dan
Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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jeffrok
Level 12

Re: Playback stops after 30s and switches to slides

And if this is true, it sounds like the TV might be in some sort of "demo mode".
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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