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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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blu-ray
Level 7
‎11-13-2019 09:21 AM

Playback problem

All I did was MOVE it from the bed room to the living room and it keeps cutting in and out!! Where's Rokus REAL support team?? The kind you can talk to??

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atc98092
Level 21
‎11-13-2019 05:26 PM

Re: Playback problem

Roku doesn't offer technical support via this forum. There are two Roku employee moderators that do their best to assist, but they are not tech support. 

Can you be more specific? Is it the network connection that is intermittent, or does the picture and/or audio cut out? Does the image freeze, or does the screen go black?

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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