Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Karen98837
Level 7

Playback issues 10.5.0 build 4208 model 3810X

It seems that other models are affected by playback issues with Paramount +. Replaced the old Roku with a new Roju Streaming stick + but the playback issue did not resolve it self. Modle number is 3810X. 

What happens is the show will steam just fine for one or two episodes and then a playback error occurs. Ads are unaffected by the issue except the last one before the next episode, then it will quit from 5 to 2 seconds and cut to the episode loading progress bar that freezes at about 1/4 of the way. At about 10 seconds of waiting the play back error shows. 

Others shows sometimes will work but but mostly not. Restarting Roku and the network does not resolve the issue. It's hit and miss getting the shows to stream when this occurs. I've done all the troubleshooting dozens of times and the problem persists.

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Karen98837
Level 7

Re: Playback issues 10.5.0 build 4208 model 3810X

PS. It should also be mentioned that this problem does not occur with my kindle fire, only Roku

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