Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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cardre09
Level 7

Playback issue

Hey folks, 

I just got the Roku Ultra and sometimes when I pause a video the image stops but the sound continues. 

The only solution is to go all the way to the home screen and restart the app. I also experienced going to the home screen and the audio of the video continued. 

I never had this issue with the roku stick but the ultra seems to be doing it often. It has happened on multiple apps (Disney+, Netflix, and Prime Video)

 

-AC

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