Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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wlchau61
Level 7

Playback issue with Roku Media Player after 9.4.0 build 4200-91

After 9.4.0 build 4200-91 update i'm having play back issue with Roku Media Player.
I'm streaming video from my home NAS. It will start retrieving the file and then start playing.'
Then it stops and display loading screen and start play again then stop to load again.
It doing this over and over again. I didn't have this issue before the update.

Is anyone else is having this issue. I tried to call the Roku Customer support but just get a message that no more phone support because of Covid.

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wlchau61
Level 7

Re: Playback issue with Roku Media Player after 9.4.0 build 4200-91

sorry forgot to put down what device i have:

Model: 3920X - Roku Premiere

      ID: K4299E113166

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