Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Smallfri24
Level 7

Playback error when certain shows are streaming

My Roku express stops playing when I start playing certain tv shows and after that playback error it will not play anything else no matter what channel I go to. I have to restart it every time is there a way to fix this?

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3 REPLIES 3\
RokuDanny-R
Roku Employee
Roku Employee

Re: Playback error when certain shows are streaming

@Smallfri24

Thanks for the post.

Can you please specify the issue you are experiencing? Are you seeing a certain error message on screen when this issue occurs? Is this happening on a specific channel or does this happen on all channels?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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clwils
Level 7

Re: Playback error when certain shows are streaming

Hi, 

We're having this same issue currently - how was it resolved? 

To answer you Danny, we seem to have the issue whenever my Dad watches NCIS on Paramount+ - and then I get a playback error on every thing I attempt to change it to. It's been going on for 2+ days now, despite rebooting the system, rebooting our router, etc. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Playback error when certain shows are streaming

@clwils

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to Paramount+ directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Paramount+ channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://help.paramountplus.com/s/
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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